Cancellation Policy

At the time of booking your appointment you will be asked to provide your credit card information to be put on hold in our system. This is to ensure our cancellation policy can be upheld. No charge will be made to your credit card if you show up to your appointment on time.

Time has been specifically reserved for your appointment. If you need to cancel or reschedule your appointment you must call at least 48 hours prior to your appointment and there will be no charge made to your card. Providing at least 24 hours will result in a charge equal to 50% of the reserved service price. Providing less than 24 hours’ notice or a "No Show" will result in a charge equal to 100% of the reserved service price.

If you arrive more than 5 minutes late for an appointment under 30 minutes or more than 15 minutes late for longer appointment it is considered a no-show and you will be charged the cancellation fee.

Our goal is to provide quality care in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy.

Appointments are in high demand and as a small business we rely on these appointments to ensure we stick around. Your early cancellation will give another person the opportunity to have access to timely care. This policy enables us to better utilize available appointments for our clients.

We are happy to answer any questions regarding this cancellation policy.