FAQs
1. Do you guys take walk-in appointments?
Due to high appointment demand, we do not take walk-ins, however, if you don’t see availability online, please call the studio and we will be more than happy to see if there’s time in our schedule.
2. When can I come to shop retail?
Due to us being a new small business, we are limited on staff to be available all week for drop in shoppers. You can book a time to come in and shop through our online booking. Please book a “Private Shopping” appointment and we will have someone available to assist you.
You are always welcome to shop retail before or after your appointment as well.
3. When will my online purchase be delivered?
You can expect your purchase to be delivered within 1-3 business days.
4. Can I get a facial and brows done in the same appointment?
Unfortunately, we cannot perform facial waxing on the same day as a facial to avoid over-exfoliating the skin. When the skin is freshly exfoliated, facial waxing can cause lifting of the skin during waxing.
5. What is your Cancellation Policy?
At the time of booking your appointment you will be asked to provide your credit card information to be put on hold in our system. This is to ensure our cancellation policy can be upheld. No charge will be made to your credit card if you show up to your appointment on time.
Time has been diligently reserved for your scheduled appointment. To accommodate any changes, please notify us at least 48 hours prior to your appointment time to cancel or reschedule without incurring any charges to your card.
Cancellations or rescheduling with less than 48 hours notice but more than 24 hours notice will result in a 50% charge of the service fee.
Providing less than 24 hours notice or a 'No Show' will result in a charge equal to 100% of the reserved service price. We value your understanding and cooperation regarding our cancellation policy.
If you arrive more than 5 minutes late for an appointment under 30 minutes or more than 15 minutes late for longer appointment it is considered a no-show and you will be charged the cancellation fee.
Our goal is to provide quality care in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy.
Appointments are in high demand and as a small business we rely on these appointments to ensure we stick around. Your early cancellation will give another person the opportunity to have access to timely care. This policy enables us to better utilize available appointments for our clients.
We are happy to answer any questions regarding this cancellation policy.
6. Why is the door locked?
Our Studio is by appointment only, so while all service providers are busy in appointments we keep the door locked to keep us all safe. If you have an appointment, please check in via the reminder text you received to let us know you are here. Someone will be out shortly to assist you and you will receive a text back when your service provider is ready for you.
7. What is your return policy for retail products?
At Refine Studios, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a straightforward return policy:
Unopened Products: You can return unopened products within 30 days of the purchase date for a full refund or exchange. Items must be in their original packaging, unused, and in the same condition as when you received them.
Opened Products: Opened products can be returned within 14 days of the purchase date for a refund or exchange. These items should be in a re-sellable condition and include all original parts and packaging. Please note that for skincare products such as GlyMed, Vivier, Colorescience, etc., exchanges will incur a restocking fee equal to 50% of the product's original purchase price.
Exclusions: Some items may not be eligible for return due to health and hygiene reasons or other specific circumstances. Please contact us directly for more information about product eligibility for returns.
8. What services are NOT pregnancy safe?
Brow Lamination
Hydrafacial
Chemical Peels
Microneedling
* Please always consult your doctor about any treatments or products while pregnant or breast feeding.